I had a string of REALLY UNPLEASANT and DISHONEST customers at work today
I told one guy I couldn’t give him a return and then my manager said I could, because she’s the manager so she can do that. I’m not the manager, so I can’t. This was explained to him repeatedly but seemed to go over his head. As I was trying to do the return he loudly and furiously told me “USE YOUR DISCRETION SOMETIMES. DON’T YOU HAVE EYES? THIS IS YOUR PRODUCT. YOU CAN SEE THAT. USE YOUR DISCRETION. THIS IS NO WAY TO TREAT A CUSTOMER.” It was pretty intimidating because he was leaning on the desk and deliberately making eye contact and repeating himself endlessly, unsatisfied with every answer, even though he was getting what he wanted anyway. Every time he snapped something I would remind him that I couldn’t use my discretion because I wasn’t a manager and that isn’t how the chain of command works, and he would continue to shout!! Fortunately the manager in question is very good and came back to sharply tell ‘im how unnecessary his continued arguments were since he was getting what he wanted anyway. He did then shut up. Such a dick.
Another woman came in claiming that she’d been sold underwear without price/size tags, so she’d accidentally bought the wrong size. A system check revealed that the tags had been attached at purchase, and when she later stormed away in a huff she left behind her carrier back, which contained the price tags she had claimed never to have seen.
ANOTHER woman came in claiming that the size on the hanger of her underwear item had been incorrect so she’d also been sold the wrong size of underwear. The underwear hangers don’t have sizes on them. My manager said she would do an exchange anyway as a good will gesture because the item had only been bought the day before, and the customer took offence at the term “good will gesture” and got into an argument about how it was in her STATUTORY RIGHTS to have an exchange so it wasn’t good will it was the LAW!!! and how dare we try to make it look like we were doing her a favour!!! Even though we were doing her a favour because it’s not the law that we have to take underwear back if we state we won’t in our policy, which we do.
Gotta tolerate ‘em for the sake of politeness